Mighty trees may grow from small seeds, and we’re not saying we’re mighty trees, but many of our clients have been clients for many, many years – and just like a healthy tree, those relationships have grown and successfully weathered the different seasons.
Our White Springs sales enablement technology has undoubtedly played a part in keeping our customers happy. Providing outstanding customer service has also been a considerable influencing factor too – see our recent post on our achieving 100% customer satisfaction.
Clients such as bfinance, Health Edge Software, Pearson Packages and Inova have been working with us to enhance their Miller Heiman and Salesforce implementations for eight years or more. Many others, for example, McCue Corporation, Baker Atlas, Spherion, Noresco, ChemImage and Houston Wire and Cable are not far behind, at around seven years.
In the world of sales, customer acquisition and retention, we’re often reminded that it’s costly to attract new clients, and it’s much better to retain the ones you have. This philosophy is certainly held at White Springs.