Bah Humbug? No Christmas Cards from White Springs, but donations instead to three Children’s Charities

christmas-treeWe’re not going all Scrooge like by not sending Christmas cards this year – we’ve decided to make donations to not one, but three children’s charities in the UK, US and Australia.

The Humpty Dumpty Foundation in Australia raises money to purchase vital children’s medical equipment for over 200 children’s hospitals and health service centres across Australia. Their aim is to ensure every child has a fighting chance to the best possible medical equipment and care.

In the UK, we’ve selected Katharine House Hospice who offer specialist palliative care in a range of settings to suit the current needs of the individual. Their focus is on holistic care aimed at enabling patients to live as fully as possible while having their needs attended to.goldOrnamentBg

Finally, our chosen US charity is Safe Families for Children who provide a loving sanctuary where parents can safely and voluntarily place their children in times of need. They are a Chicago based Christian social service agency, who partner with the local church to grow a network of over 11,000 volunteers which includes 2100 volunteer host families.

Full Marks for White Springs, Once Again Hitting 100% Customer Support Satisfaction

customer-satisfaction-wsThree months on from our last checkpoint on our Customer Satisfaction rating, and we’ve not eased off on our efforts to provide well above industry average service to our customers.

In fact, in the last seven days, we’ve once again hit 100% Customer Satisfaction supporting our Sales Enablement customers. We’ve even averaged 98% in the last 30 days, not bad, when the industry average is way down at 88%.

As always, we’ve achieved these outstanding results by being committed to the customer, and that’s testament to the hard work and dedication of our people. [Read more…]

On your marks, set, Ho Ho Go – Katharine House Hospice Santa Fun Run 2014

IMG_0714Once again, White Springs was proud to field a team of energetic Santas at the Katharine House Hospice Santa Fun Run on Sunday, 7th December 2014 in Banbury’s Spiceball Park. White Springs runners included team captain, Elliot Hammond, Dan Cook, Kay Lane, Sue Ashton and Scott Reynolds.

Lots of partners, children and friends turned out too to support our dozen Santa-clad ‘Springers, who walked, skipped and ho-ho-ho’d through Banbury town centre to the assembling start line.

There was a mass Santa warm up sessions where we all threw some great dance moves. Once limbered up, Sue, Scott, Elliot and Dan gallantly ran the 4k race whilst Kay ran after her daughter on the 1K course. We munched mince pies afterwards and felt happy and contented with our efforts.

Well done the ‘Springers.

White Springs CEO Reflects on Celebrating Twelve Years in Business

This year sees White Springs celebrating twelve years of providing Sales Enablement solutions to sales training providers and end-users across the globe. Much has changed in that time as technology evolves, users have become increasingly mobile and reliant on technology to support their day to day work in the sales arena.

Gary White, CEO and Founder, White Springs

Gary White, CEO and Founder, White Springs

I caught up with our CEO and Founder, Gary White this week on his thoughts as we notch up twelve years. [Read more…]

White Springs expand strategic partnerships with membership approval to IBM PartnerWorld

ibm_logoWhite Springs has recently been approved for membership of IBM Partnerworld. The program provides an organising framework for delivering valuable benefits to help partners succeed in the marketplace, strengthening the relationship with IBM.

Program membership provides access to benefits that help begin building and selling IBM-based solutions to better meet clients’ needs. PartnerWorld helps develop deeper consultative selling and solution skills – a must in today’s market. This path not only leads to greater competitive advantages, but opens the door to new and more complex opportunities associated with a Smarter Planet. [Read more…]

A look back at the Miller Heiman Sales Performance Summit – Engagement, Activity, Achievement

Miller Heiman Summit

The White Springs Team (Gary White, Laurie Brown, Lucy Faro, Sandy Veronese, Greg Smith and Ollie Edmunds) with hosts Miller Heiman (front row: Aliena Martinez, Lisa Schnoll and Michelle Carter)

At the recent Miller Heiman Sales Performance Summit held in Denver, Colorado, White Springs CEO, Gary White, took to the main stage to present on the topic of the technology needs of the modern sales organisations.

He opened up with engaging and thought provoking questions, quizzing the audience on where they viewed themselves (marks out of 10 please), in terms of intelligence and creativity. [Read more…]

The secret behind getting 100% customer satisfaction

White Springs Customer SatisfactionDo you know organisations in the software industry guilty of letting open support tickets roll on and on, for days, weeks or even months? Maybe you’ve been on the receiving end as one of those frustrated customers.

At White Springs, we believe in putting ourselves in the customers’ shoes.

For three consecutive weeks, we’ve successfully closed, to the customer’s satisfaction, 100% of sales enablement support tickets. Customers are loving it. But how do we achieve such high standards against an industry average of just 88%?

Is it by throwing resource at support? Of course not, that’s not a sustainable business model. In fact, we’re actually below the industry standard for the ratio of support personnel to customers. Whilst we firmly believe we have stable solutions, it’s only natural for support issues to arise.

The secret of our success lies elsewhere. Not only in what we do but how we do it. Talking with our VP of Customer Support, Neil Cochrane, he points to his team consistently, ‘going above and beyond the call of duty’ and ensuring customers receive prompt, courteous and efficient service.

The customers wholeheartedly agree with feedback comments including:-

“E**** went above and beyond the standard support responsibilities to try and work out options. She’s been incredibly helpful through all of the challenges!” Infrastructure & Tools VMWare

“Issue has been resolved. Thanks for the tremendous support!” Baxter Corporation

“J** is a great resource for us. He’s always willing to lend support and provides it in the most direct and concise fashion which is greatly appreciated.” CS STARS

Case Study – Developing sales tools in collaboration with end users

White Springs witnesses the positive impact of what can happen when an end-user rolls up their sleeves and gets stuck into a secondary level of testing on newly signed off sales tools.

The user, PR Newswire, a global news and information distribution service, is a supporter of Miller Heiman’s renowned sales methodology and, as technology partner, White Springs developed the associated sales tools to support their deployment.
[Read more…]

Tech fun for Robinson

White Springs continues to strengthen its client service ranks with new starter, Alex Robinson, who is taking on the role of CRM Technical Support.photo (4)

Alex has a background in media, editing and the production of training resources which led him into the world of change management on the ‘techie-side’. He’s also enjoyed a spell working in motor sport but admits to having always had technology in his heart.

Even as a small boy, I was more interested in how the Florida hotel lift worked than the magic of neighbouring Disneyland! explains Alex.

Welcome aboard Alex.

White Springs making an impact for The Brooks Group

Sales technology specialists, White Springs, has released the Brooks Group’s IMPACT Selling® process as an embedded element within SFDC.

The Brooks Group - Impact Selling with White Springs

IMPACT Selling® for Salesforce.com (SFDC) helps to deliver clear tactical and strategic goals, improves communication throughout teams and brings forecasting accuracy.

“This all-new release will enable IMPACT Selling® to be available in the everyday life of a sales professional, guiding them through the sales process from within SFDC and, ultimately, making each sales person more profitable and more successful,” explains Gary White, White Springs CEO.

The Brooks Group

The Brooks Group are a corporate sales training company that builds and implements customized corporate sales training and effectiveness initiatives that work in the real world.

White Springs

White Springs transforms traditional, classroom training into a continuous and sustainable learning process. We craft and embed sales processes, on-line sales tools, eLearning programs, sales playbooks and comprehensive analytics into a multitude of different CRM, desktop and mobile platforms.